How Can We Help Today?
Owned and operated by Char and Chill, we are happy to help with orders, product questions, or anything patio-related.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. We offer Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to follow your delivery in real time. If you do not see the email, check your spam folder or contact us directly.
What is your return policy?
We offer 30-Day Returns on eligible items. If something does not work for your backyard setup, please review our Return Policy page for full details on how to start a return.
Can I exchange an item for a different size or model?
Yes, exchanges are available within our return window. Reach out to us with your order number and the item you would like instead, and we will walk you through the process.
How do I choose the right grill or patio furniture set for my space?
Start by measuring your patio or deck area and considering how many people you typically host. Our product descriptions include dimensions and seating capacity to help you find the right fit for your outdoor space.
Do your solar generators work with outdoor kitchens?
Many of our solar generators are designed to power small outdoor appliances and lighting setups. Check each product listing for wattage capacity and compatibility details to match your outdoor kitchen needs.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Fast Response
Our team aims to answer every inquiry within 24 hours on business days.
Secure Shopping
Your personal and payment information is protected with industry-standard encryption.
30-Day Returns
Not the right fit for your patio? Return eligible items within 30 days per our Return Policy.
Free Continental Shipping
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
